Customer Success Manager - Malaysia

Job Description You'll be the face of Insider to our clients! You'll be the bridge between their needs and our technologyHelp our clients understand their needs and which of our features and products best match their goals and expectationsMake sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You'll monitor and facilitate the customer's adoption of our technologyWork with our data-geeks (aka engineers and developers) and product specialists whenever it's required to make sure the client has full tech support, if necessaryDevelop and maintain key account plans that identify opportunities to boost the value we're looking to add to our clients' organizationProactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our clientEstablish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technologyPlan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issuesBring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap What we expect from you.A university degree in Business, Marketing, or related fields3+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a Plus.Strong communication skills in both writing and speaking (English & Malay) High sense of responsibility and accountabilityA strategic thinker with excellent project management skillsCustomer-oriented and able to establish a robust relationship with the assigned customer baseA self-motivated, proactive teammate with innovative ideas to inspire customer loyalty and adoption.