Customer Success Officer

Job Description:

Malaysia Airports Holdings Berhad is seeking a dynamic and enthusiastic Customer Success Officer to join our team in Malacca City, Melaka. As a Customer Success Officer, you will be responsible for ensuring the overall success and satisfaction of our customers. This position is part-time and entry-level, with 1 year of experience preferred.

Responsibilities:- Building and maintaining strong relationships with customers to ensure their needs are met- Proactively reaching out to customers to understand their challenges and provide solutions- Collaborating with internal teams to address customer concerns and improve the customer experience- Providing product demonstrations and training to customers as needed- Analyzing customer data and feedback to identify trends and areas for improvement- Developing and implementing customer success strategies to increase retention and satisfaction rates- Meeting or exceeding customer success metrics and targets- Staying up-to-date on industry trends and customer success best practices

Requirements:- Energetic and hardworking personality traits- Strong persuasion and negotiation skills- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Prior experience in customer service or a related field preferred- Bachelor's degree in Business Administration or a related field

Benefits:- Visa sponsorship for qualified candidates- Dental insurance coverage- Remote work flexibility- Opportunity to be part of a team that leads the industry with cutting-edge ideas and solutions

Equal Opportunity Statement:Malaysia Airports Holdings Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are a passionate and driven individual with a desire to deliver exceptional customer experiences, we encourage you to apply for the Customer Success Officer position by the deadline of May 18, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.