Customer Success Specialist - (C17)

OverviewThe Customer Success Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the company through various communication channels.Your Responsibilities- Proven experience in customer-facing roles (phone, chat, in person).- Passionate about delivering exceptional customer experiences.- Excellent communication skills, adaptable to different audiences.- Flexible problem-solving approach, committed to exceeding expectations.- Thrives in a team environment, eager to learn and grow.- Curious and inquisitive, always seeking professional excellence.- Effective time management and multitasking abilities.- Ability to acquire knowledge in real time using official communications, press materials, dealer information materials, vehicle literature, Call Center knowledge, etc.- Ability to quickly acquire the necessary technical knowledge regarding features and functions of the products as well as surrounding relevant laws and regulations and explain to customers in an easy-to-understand way.