Customer Success Specialist English

**Qualifications**:**Education background**:- Bachelor's Degree or at least Diploma or equivalent in any discipline.**Work experience**:- Minimum of 6 months work experience in customer support in any industry.- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field- Call centre experience is not a 'must' but would be a distinct advantage.**Required Interpersonal Skills**:- Customer Service orientation.- Customer Results/Solutions focussed.- Customer Expectations Management.- Active Listening Skills.- Ability to handle queries and objections in a professional manner.- Passionate about communication and interacting with people is key to success in this role.- Able to receive continuous feedback and work in a fast-paced working environment.- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.- Good reasoning and analytical skills.- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.**Technical Skills**:- Minimum typing speed of 40wpm with a 90% accuracy score.- Computer literate and fully conversant in Microsoft Windows and Microsoft Office**Job Types**: Full-time, Permanent, Fresh graduatePay: RM2,500.00 - RM3,500.00 per month**Benefits**:- Flexible schedule- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Overtime payApplication Question(s):- Since this is supporting European market, are you okay to work on rotational shift?**Language**:- Excellent English (required)