Customer Success Specialist

**Your Responsibilities**:- Proven experience in customer-facing roles (phone, chat, in person).- Passionate about delivering exceptional customer experiences.- Excellent communication skills, adaptable to different audiences.- Flexible problem-solving approach, committed to exceeding expectations.- Thrives in a team environment, eager to learn and grow.- Curious and inquisitive, always seeking professional excellence.- Effective time management and multitasking abilities.**Requirements**:- Familiarity with IOS and/or macOS, or comparable technology- Fluent in the required language Cantonese English (speaking, reading, and writing)- Have a minimum of a Diploma or bachelor's degree certificate in any discipline.- Experienced in technical troubleshooting.- Familiarity with various devices (smartphones, tablets, PCs).- Analytical skills for resolving complex issues.- Proficient in navigating multiple systems and tools.- Self-managing in fast-paced environments.- Embraces challenges and takes on additional responsibilities.- Maintains professionalism and composure under pressure.- Accepts feedback, welcomes coaching, and demonstrates growth.**Job Highlights**- Inclusive and diverse work environment- Young, energetic, and supportive team!- On site Trainings & Career Development**Salary**: RM2,800.00 - RM3,600.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Commission pay- Performance bonusAbility to commute/relocate:- George Town: Reliably commute or planning to relocate before starting work (preferred)Application Question(s):- 1. Familiarity with IOS and/or macOS, or comparable technology2. Familiarity with various devices (smartphones, tablets, PCs)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Technical Troubleshooting: 1 year (preferred)**Language**:- Cantonese (required)