Customer Success Specialist

GRATITUDE INDIA", Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients. This Is In Stark Contrast To The Left Wing Ideology Of All Consultancies Who Boast About Their Relationship With The Clients And They Believe Their Success Is Only And Only Because Of Their Clients. We Have A Contrary View But At The Same Time We Also Value Our Clients Only After Ensuring The Candidate Is Happy. This Makes Us A Centre Right Wing ConsultancyWith The Operations Of The Company Handled By Industry Professionals, We As A Team Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO/ Ecommerce Sector From Onshore To Offshore Locations. Over The Period, Though Gratitude Has Earned The Wrath Of Some Corrupt Hr's Due To Our Ideology We Have Received Considerable Support Of Our Candidates Which Has Made Gratitude Grow In Several LocationsThe RoleJob Overview Assisting customers via E-mail, chat, phone and other channels TBD at a high degree of qualityResponsibilitiesEnsure all communication is handled professionally and promptly but with a human touch across all channelsDemonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brandMeet targets and requirements set by the client and management.Appropriate knowledge and information shared by the client and management team.Take the extra mile to engage with consumersLocation:KLRM 3000 - RM 3900Language allowance :300 RMNight Shift Allowance : 30 RM24 *7 Rotational ShiftIdeal ProfileYou have at least 1 year experience within a Customer Service or Admin Assistant role, ideally within the Professional Services and IT industry.Proficient in Mandarin language.You have working knowledge of chat support, communication and typingYou are a strong networker & relationship builderYou possess strong analytical skills and are comfortable dealing with numerical dataYou are highly goal driven and work well in fast paced environmentsWhat's on Offer?Opening within a company with a solid track record of successRole involving team management opportunitiesAttractive compensation package