Customer Success Specialist

**Job Location**: Bayan Lepas, Penang, Malaysia**Job Requirements**:- Looking for Customer Success Specialists of minimum 6 months of work experience in customer support in any industry (Call centre experience is not a 'must' but would be a distinct advantage)- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field- Must be able to speak, read and write in Japanese**Technical Skills**:- Minimum typing speed of 40wpm with a 90% accuracy score- Computer literate and fully conversant in Microsoft Windows and Microsoft Office**Responsibilities**:- Support customers to place online orders with the client- Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times- Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty- Identify and escalate priority issues through appropriate channels as and when necessary- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience- Maintains and improves quality of service by sharing suggestions and recommendations- Keeps job knowledge and skills up to date by attending training and continuously learning- Meets all key performance indicators set by the company and client- Adheres to the policies and procedures set by the company and clientØ Salary: Up to RM 9000 (Including housing allowance)Ø Start Date: 1st week of June, 2024Ø Education: Degree /DiplomaØ Hours of Operation: Rotational shiftØ Language- Japanese + EnglishØ Must have B2 level English Language proficiency (reading, writing, speaking)Pay: From RM9,000.00 per month**Education**:- Diploma/Advanced Diploma (preferred)Application Deadline: 05/22/2024Expected Start Date: 06/03/2024