Vacancy: Customer Success Specialist - Mandarin SpeakerLocation - Georgetown, Penang, Malaysia.**Salary**: RM 4,000Bonus: RM, 5000 - Joining BonusProject: Hotel BookingLanguage: Mandarin + EnglishWorking Hour: 24*7 RotationalJoining Date : Immediate ( 27th May, 2024)*Headcount: 30**Qualifications**:Education background:- Bachelor's Degree or at least Diploma or equivalent in any discipline.- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)Work experience:- Minimum of 6 months work experience in customer support in any industry.- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field- Call centre experience is not a 'must' but would be a distinct advantage.Required Interpersonal Skills:- Customer Service orientation.- Customer Results/Solutions focussed.- Customer Expectations Management.- Active Listening Skills.- Ability to handle queries and objections in a professional manner.- Passionate about communication and interacting with people is key to success in this role.- Able to receive continuous feedback and work in a fast-paced working environment.- Positive attitude and willingness to learn and go the 'extra mile' for self-improvement.- Emotional intelligence and ability to stay calm when customers are stressed or annoyed.- Good reasoning and analytical skills.- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.- Must be able to speak, read and write in MandarinTechnical Skills:- Minimum typing speed of 40wpm with a 90% accuracy score.- Computer literate and fully conversant in Microsoft Windows and Microsoft Office**Responsibilities**:(May perform other duties as requested that may not be specifically addressed in this document)Responsibilities and Accountabilities- Support customers to place online orders with the client.- Processing payments and confidential client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.- Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.- Identify and escalate priority issues through appropriate channels as and when necessary.- Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.- Maintains and improves quality of service by sharing suggestions and recommendations.- Keeps job knowledge and skills up to date by attending training and continuously learning.- Meets all key performance indicators set by the company and client.- Adheres to the policies and procedures set by the company and client.**Job Types**: Full-time, PermanentPay: RM4,000.00 per monthApplication Question(s):- What nationality are you?- Can you speak, write and read mandarin?- The role is urgent, the joining date is 27th May, 2027, can you join?- The salary is fixed, not negotiable, the max salary is RM4000 + RM 5000 joining Bonus, are you okay with it?**Education**:- Diploma/Advanced Diploma (preferred)
