Customer Support Assistant - Melaka Sentral

**Responsibilities**:- Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you);- Attending to walk-in customers and phone inquiries and complaints in the branch;- Opening and maintaining customer accounts for all products & services;- Performing transactions for all products and services as per the Company's Standard Operation Procedure (SOP);- Carry out Customer Support Executive tasks including transaction approval, verification of customer's details in the system;- Provide after-sales customer service and public relations support;- General Knowledge of Money Service Business: Rate setting, Forex calculation, Awareness of counterfeit, Knowing the validity of currency, Conduct Daily Currency Balance, Generate Currency Balance Report;- Calculate daily transactions and ensure it tallies with the system;- Calculate the balance of cash and foreign banknote and coins & ensure that cash in the drawer at the end of each shift tallies with the report;- Support Branch Operations and Administration Tasks- Ensure proper filing of transaction slips, report manuals and procedures for audit purposes for all products;- Verify daily end day closing checklist report.**Requirements**:- Professional Certificate or Diploma in any field- Good command of English and Bahasa Malaysia in both verbal and written- Fresh graduates are encourage to apply- Willing to be based at Melaka**Salary**: From RM1,700.00 per month**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Afternoon shift- Day shift- Early shiftSupplemental Pay:- Overtime pay