Customer Support Associate

Provide great customer experience via an engaged, personal, courteous, welcoming, caring, professional, and enthusiastic fashion to all customers.- Be a true brand ambassador by living the brand values in each customer interaction.- Demonstrate cultural awareness and sensitivity when interacting with customers and colleagues from all over the world.- Resolve issues:- Identify, diagnose, and troubleshoot customer issues (e.g., issues around order fulfilment, payments/billing, account information, etc.) in a careful and vigilant manner and provide general enquiry assistance.- Escalate any issues that require supervisor, tier 2 assistance correctly and appropriately providing the right level of context and detail.- Be a great team member:- Demonstrate consistent, reliable attendance and schedule adherence with a positive, constructive, and enthusiastic attitude.- Give and receive performance feedback with teammates, supervisors, and colleagues regularly to continue to improve your skills and knowledge.- Stay up to date on official information related to the brand, promotions, and the various support systems in use.Attend to any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, execution and continual improvement of the daily operations.**Job Types**: Full-time, Permanent**Salary**: RM2,800.00 - RM3,000.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Day shift**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)