Customer Support - Chinese Speaker

Essential Roles and responsibilities:- Identifying demand of the customer and assisting clients in using particular features- Examine and report product flaws (for instance, by testing various scenarios or testing from the viewpoint of users).- Check in with clients to make sure their technical problems are fixed- Update our internal databases with details regarding technical problems and helpful client conversations- Keep track of client issues and get in touch to offer support.- Share new features and functionalities with customers.- Collect client feedback and communicate them to our product, sales, and marketing departments.Qualifications:- Bachelor's degree or High School Diploma- Exceptional Mandarin AND English language skills - both written and oral is Mandatory- Multi-tasking abilities & patience when handling challenging cases- Excellent communication and problem-solving skills- Experience using help desk software and remote support tools- Preferably 3-5 Years Experienced Employee specialized in Customer Service or equivalent.- Sales Experience will be considered as an advantage- Experience in the Forex/Crypto/CFD industry will be considered as an advantage