Customer Support Executive - Australia Market

**RESPONSIBILITIES AND TASKS**- Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.- Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA.- Ensure KPI targets (e.g.: service levels, customer satisfaction index, first call resolution, productivity etc) are met consistently to achieve overall contact centre objectives.- Providing internal and external customers with solutions that are meaningful, beneficial and address their needs with a focus on service excellence and first call resolution.- Initiating escalation procedures and advising appropriate teams of urgent customer servicing issues.- Process orders or requests and document all call information according to standard operating procedures.- Actively promote and educate customers on the use of remote support, self-help and enhance customer satisfaction.- Follow up customer calls where necessary.- Keeping customers' records updated through accurate data entry and escalation of service contract administration issues.- As a first point of contact, promote a unified and professional image of the Support Centre (SC) and FUJIFILM Business Innovation as a whole.- Conduct daily activities in accordance with FUJIFILM Business Innovation's policies, procedures and code of conduct.- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM Business Innovation's policies.- To perform any other job assignments/ duties as may be required from time to time.- Providing support to Contract Services Managers to ensure that contractual obligations are met.- Participate in team building activities.**REQUIREMENTS**- Degree in any discipline. Fresh graduate is encouraged to apply.- At least one (1) year working experience in contact centre or customer support related field.- Good command of spoken and written English.- Demonstrate excellent communication and problem-solving skills.- Highly motivated and result-oriented team player with good interpersonal skills.- Able to work independently and as a team.- Have pleasant disposition and attitude.- Ability to handle stressful situation appropriately.- Able to work on rotational shifts and public holidays.**Job Type**: ContractContract length: 12 monthsPay: RM3,000.00 - RM4,500.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Professional development- Vision insuranceSchedule:- Monday to FridayApplication Question(s):- Able to start immediately?**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Support Executive: 1 year (preferred)