Customer Support Executive

**Customer Support Executive**Do you want a meaningful role with a company that is making a real difference to every business? Do you want to be involved in one of the most important business operations areas in the world today: e-Invoicing? Then join our energetic and growing teamhelp us revolutionise an industry.**About the Role**We are currently looking for a Customer Support Executive to help nurture our customers as they adopt e-Invoicing.**The **role**:Experience with online support forums and communities is a plus!**Responsibilities**- Provide first-class customer support to both enterprise and small business end users.- Onboard, train and proactively drive product adoption.- Foster an online community for Link4 customers.- Determine severity, frequency, possible workarounds. Work with Production/Engineering as needed to assess.- Document product changes, maintain and improve online product support pages.- Work with the Product team to identify opportunities to improve Link4's offering and reduce the number of support questions and issues.**Requirements**:- 1 or more years working directly with customers to resolve issues (support, technical account management or similar)- Strong communication and collaboration skills, both within the immediate team and with other groups- Strong attention to detail and a sense of humour- Familiarity with support-ticketing systems**Preferred Skills**- Familiarity with Support platforms like Zoho Desk, Project Management tools like JIRA or other bug-tracking systems- Prior experience with startups, or a high level of flexibility and comfort in a loosely-structured environment- A background in coding, QA, or a similar technical interest is preferred- Experience serving enterprise-level customers is a plus**Job Category**:Customer Support Executive**Job Type**:Full Time**Job Location**:Malaysia