Customer Support Executive

**Job Responsibility**:- **Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)**:- Guiding customers with Application functionalities- Technical Skills (SQL skills) to achieve zero repeat request.- **Assisting the Project Team with resolving certain technical functions in a timely manner.**:- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.- **Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.**:- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.- **Solving Customer's technical issues in a timely manner and accordinglt SLA. **Attending to change request by customers (Reports/Customization)- **Positive customer experience (Increase customer satisfaction)**:- Reducing complaints by customers (achieve zero repeat complaints)- **Keeping up to date with statutory regulations and calculations for the following countries Primary (Malaysia and Singapore) & Secondary (Philippines and Hong Kong)****Job Requirement**- Diploma/Degree in IT Related Studies- 2 years experience in Customer service/ IT Application Suuport- Basic SQL Scripting skills- Good communication Skills- Good interpersonal skills- Experience in Customer service/ IT Application Suuport- Advanced SQL Scripting skills added advantage**Salary**: RM3,000.00 - RM4,500.00 per monthAbility to commute/relocate:- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)