Customer Support Executive

Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)- Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request.- Assisting the Project Team with resolving certain technical functions in a timely manner.- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.- Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.- Solving Customer's technical issues in a timely manner and according to SLA.- Attending to change request by customers (Reports/Customization)- Positive customer experience (Increase customer satisfaction)- Reducing complaints by customers (achieve zero repeat complaints)- Keeping up to date with statutory regulations and calculations for the following countries: o Primary: Malaysia and Singapore ; Secondary: Philippines and Hong Kong**Job Requirements**:- Diploma/Degree in IT Related Studies- 2 years experience in Customer service/ IT Application Support- Basic SQL Scripting skills- Good communication Skills- Good interpersonal skills- Experience in Customer service/ IT Application Support- Advanced SQL Scripting skills added advantagePay: RM3,000.00 - RM4,500.00 per month**Benefits**:- Dental insurance- Health insuranceSchedule:- Monday to FridayApplication Question(s):- Do you have SQL Scripting experience?