Customer Support Executive (Mandarin Speaker)

**Description**Our client is a global leader in the next generation of digital services and consulting. This role is to represent a China internet company.We are looking for enthusiastic Customer Support Executive responsible to join our 7*24 team responsible for telephone answering, work order, IM group, etc., overseas customer consultation, provide solutions to customers' problems according to the corresponding process and product business situation, and make service records.Rotational Current shifts: 4 shifts -6am-3pm, 9am-6pm, 4pm-1am & 9pm-6am**Responsibilities**:- To provide customers with complete and accurate solutions and product information, solve customer problems, and provide high-quality service.- Promote the continuous optimization of product functions and improve the user experience through feedback of product problems and suggestions.- Customer oriented, actively follow up service customers, actively coordinate internal resources to solve customer problems, improve customer satisfaction and loyalty.- Actively summarize the problems encountered, form knowledge precipitation, sort them into the knowledge base, and improve the service ability.**Requirements**:**Skills and Behaviours**- Good English & Mandarin communication skills, with professional foreign language examination qualification (CET6, TEM8, Japanese level 1, TOEFL, IELTS, etc.) is preferred.- Be able to work on night shift, legal holidays and other special time schedule.- Good ability of data analysis and summary.- High attention to detail and good listening skills.- Strong pressure resistance and strong sense of responsibility.- Love the Internet, have a certain understanding of Internet products, work experience in cloud computing industry is preferred.**Education and Experience**- Degree in Information Technology / IT related field.- 0 to1 years of Level 1 Customer Support working experience.**Salary**: Up to RM4,000.00 per month**Benefits**:- Health insurance- Maternity leaveSchedule:- Afternoon shift- Day shift- Monday to Friday- Night shift- Rotational shiftSupplemental pay types:- Performance bonus