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Customer Support

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Customer Support

Company:

Aone

Place:

Customer Service

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Details of the offer

RESPONSIBILITIES

-
Provide 5-star customer service

Deliver exceptional customer experience to our customers
Multitask in handling multiple chats simultaneously
Communicate clearly and efficiently with our customers as well as internal teams (connect to QA and PM)
Work closely with product team in understanding on customers' needs
Co-ordinating the communication between customers and product team
Actively checking well-being of customers
EXTRA mile for clients
|- REQUIREMENTS
Be digital savvy and good with basic Excels and presentation skills.
Able to communicate in Mandarin. Fluency in English and Bahasa Malaysia will be an added advantage
Able to manage stress well
High EQ
Prompt in addressing customers messages
Organise and systematic
Passionate

We’re seeking a dedicated and people-centric Customer Service Personnel with a good understanding of customer behaviour within Education Industry (enrichment centres, classes, lessons etc)