Customer Support

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Manage large amounts of incoming phone calls- Resolve customer issues with company products- Answer other customer questions and offer them access to helpful resources- Direct questions to the right department when needed- Ensure customer satisfaction- Manage all desk administrative duties- Maintain accurate records of interactions with customers and recurring user problems- Follow up with customers as needed to ensure any problems are resolved- Updates and closed Helpdesk Ticketing PortalRequirement:- High school diploma, general education degree, or equivalent.- Ability to stay calm when customers are stressed or upset.- Comfortable using computers.- Experience working with customer support.- Problem Solving Skill- Persuasive Speaking Skills**Salary**: RM2,300.00 - RM2,800.00 per month**Benefits**:- Dental insurance- Health insurance- Maternity leave- Meal allowance- Opportunities for promotion- Vision insuranceSchedule:- Fixed shiftAbility to commute/relocate:- Puchong: Reliably commute or planning to relocate before starting work (preferred)**Education**:- Diploma/Advanced Diploma (required)**Experience**:- Customer support: 1 year (required)Willingness to travel:- 25% (preferred)Expected Start Date: 11/10/2023