Customer Support Japanese - Jlpt N1 A1

**ROLES AND RESPONSIBILITIES**:- Handle phone calls with customer queries and provide resolution to end users- Escalate priority issues per Client specifications to the immediate lead as applicable- Provide inputs on process changes and best practices.- Stay updated with new updates, process changes and updates.- Maintain Exemplary Attendance and Punctuality- Any Ad-hoc responsibilities as designated by the supervisor**Key Deliverables (KRA Measure)**:- Provide exemplary customer satisfaction- Meet quality standards on all handled contacts- Complete 9 hours of staffed time on all rostered days- Handle contacts while maintaining KPI targets as per agreed limits**Applicant's Specifications & Qualification**:- Excellent customer service skills- Excellent verbal communication skills in Japanese- Passionate towards serving the customer and displays high levels of customer obsession- Open to work in rotational and night shifts**Salary**: RM7,000.00 - RM9,000.00 per monthSchedule:- Day shift- Monday to Friday- Night shiftSupplemental pay types:- Performance bonusApplication Question(s):- Do you have JLPT N1?Ability to Commute:- Cyberjaya (required)