Customer Support (Junior/ Entry Level)

**Customer Support (Junior/ Entry level)****Great career development with international fulfillment company****Responsible**:- Proactively follow up with customers to confirm order upon deliver.- Provide exceptional customer service by addressing seller inquiries and concerns.- Ensure the shipment process is successfully delivered to customer.- Respond customers on unforeseen delays or problems or any changes.- Listen to customers feedback and give after-sales support as and when required.- Know well about the products and able to explain to customer based on required.- Support other HODs on customer service, quality, manufacturing operations, planning, shipping and warehousing related tasks.- Document and report any issues or concerns raised by customers for continuous improvement.**Job Requirements**:- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.- Excellent communication and presentation skills.- A team player with high level of dedication.- Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers.**Working Shift**: 9AM - 6PM**Job Types**: Full-time, Permanent**Salary**: RM1,900.00 - RM2,500.00 per monthSchedule:- Day shift**Experience**:- customer service: 1 year (preferred)