**Be a part of the Xsolla team**Xsolla is a global distributor that provides game developers with an extensive set of tools for developing their products and mutually beneficial cooperation. Our solutions are available in 200 countries. We are focused on the video game industry and only sell game-related products. Xsolla helps bring the best ideas to games, and makes them recognizable and popular.**KEY RESPONSIBILITIES**:- Help players with payment issues in English, Russian, and other languages- Carefully assist players with purchase issues- Monitor various system performance metrics and escalate issues to other teams- Process registrations from the Xsolla site and identify potential partners**REQUIREMENTS**:- Love communicating with people, be ready to answer questions of any complexity, be able to convey your position to colleagues, partners and win the heart of the user- Be able to quickly find and assimilate huge amounts of information- Fluent in spoken and written English (at least upper-intermediate level)- Be prepared for 3 shifts (day, evening, and night)- ** Fresh Graduates are welcome to apply****PREFERRED**:- Have experience in customer support- Are able to find an approach to any user and can explain complex things in simple language- Can speak several foreign languages**Benefits****Convenient working tools**:New Mac laptop + any add. equipment for your efficient workGoogle Workspace, Atlantis, Jira, Slack**Professional growth**:Paid professional training and attendance at specialized conferencesExchange of experience between employees within the companyOpportunity for professional growth within the company and departmentObtaining expertise in various areas and products of the company**More perks**Possibility of flexibility workingSubscribing to Meditopia Meditation ServiceAccess to the corporate libraryHealth & dental insuranceNo dress codeComfortable and new office environment**ABOUT XSOLLA**Xsolla is a global video game commerce company with a robust and powerful set of tools and services designed specifically for the video game industry. Since its founding in 2005, Xsolla has helped thousands of game developers and publishers of all sizes fund, market, launch and monetize their games globally and across multiple platforms. As an innovative leader in in-game commerce, Xsolla's mission is to solve the inherent complexities of global distribution, marketing, and monetization to help our partners reach more geographies, generate more revenue and create relationships with gamers worldwide. Xsolla is headquartered and incorporated in Los Angeles, California, with offices in Berlin, Seoul, and cities worldwide. Xsolla supports major gaming titles like Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.**PHYSICAL DEMANDS**The physical demands for this position are sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.**L**ongevity **O**pportunity **V**ision **E**njoy the game.**Currently this position is open to all local applicants (Malaysian Citizen) or holding the PR status in Malaysia.
