Customer Support Representative

Job Description:

British American Tobacco Malaysia is seeking a part-time Customer Support Representative to join our team in Malacca City, Melaka, MY. This entry-level position does not require any prior experience, making it ideal for energetic and passionate individuals looking to start their career in customer support.

Responsibilities:- Provide excellent customer service to clients via phone, email, and social media- Assist customers with product inquiries, order processing, and issue resolution- Maintain accurate records of customer interactions and transactions- Collaborate with internal teams to ensure customer satisfaction and resolve any issues promptly- Participate in training sessions to continuously improve product knowledge and customer service skills- Assist in planning and executing customer support initiatives to enhance the overall customer experience- Uphold company policies and procedures while demonstrating leadership qualities in handling customer requests

Requirements:- Energetic and passionate about delivering exceptional customer service- Strong communication and interpersonal skills- Ability to multitask and prioritize tasks effectively- Proficient in Microsoft Office applications- Must be willing to work flexible hours and weekends- Experience in a customer service role is a plus but not required- Must be a quick learner and adaptable in a fast-paced environment

Benefits:- Joining Bonus- Dental insurance- Company transportation

Working Environment:At British American Tobacco Malaysia, we are committed to environmental responsibility and sustainable practices. Our team is dedicated to creating a positive work culture where employees can thrive and contribute to our mission of providing excellent customer support.

Deadline to apply: ********

Equal Opportunity Statement:British American Tobacco Malaysia is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.