Customer Support Specialist (Night Shift)

Night Shift Customer Support SpecialistDo you thrive on helping others? Are you tech-savvy and interested in the world of online trading? We're seeking a talented individual to join our customer support team for the night shift, specifically focused on providing excellent service to users of our online trading systems.You'll be the first point of contact for users during night hours, providing friendly and knowledgeable assistance with product inquiries, troubleshooting technical issues, and ensuring a smooth trading experience.**Responsibilities**:- Answer questions about our software's features, functions, and benefits.- Guide users through installation, configuration, and operation of the software.- Troubleshoot technical problems and resolve issues efficiently.- Create clear and concise training materials, such as manuals and tutorials.- Gather user feedback and suggest improvements to the software development team.- Work collaboratively with colleagues to provide exceptional customer service.Qualifications:- Strong communication and problem-solving skills.- Ability to work independently and as part of a team.- Patience, empathy, and a dedication to exceeding customer expectations.- Familiarity with online trading concepts is a plus.- Comfortable with night shift schedules and maintaining high energy levels.**Benefits**:- Competitive salary and benefits package.- Opportunity to learn about online trading systems.- Continuous learning and professional development opportunities.- Positive and supportive work environment.If you have the skills and experience required for this role and are ready to embrace night shift hours, we encourage you to apply!????:????: RM2,000.00?RM4,000.00(?? )????:- Chinese (??)