Data Analyst, Chatbot & Customer Service

Job Description:Collaborate closely with product managers and internal stakeholders to understand their problems/requirements and deliver actionable insights to shape chatbot product strategyWork with large datasets to problem-solve, identify key business issues or opportunities, construct hypothesis, and investigate the 'why' behind trends and observationsLead data collection and analysis projects using SQL and Python for our chatbot productDrive visibility into product performance by defining and monitoring key business metrics Collaborate with stakeholders to ensure best-practice A/B test experimentation implementation, and analyse results to provide insightsStructure underlying business data, design data metrics frameworks, and develop data dashboards to empower the business and improve operational efficiencyCollaborate closely with product managers, operations teams, and regional teams to deliver statistical and business data that drives actionable business insightsRequirements:Bachelor's degree or above in Business, Data Science, Statistics, or a related fieldMinimum 1 year of work experience as a Data/Business/Product/Customer Analyst, Consultant, or other related fields is preferredProficiency in SQL is mandatory familiarity with Python is a plusProficiency in A/B experiment data analysisHighly responsible and independent, with strong sense of ownershipStrong analytical, curious, business-oriented and written/oral communication skillsDemonstrates structural thinking, problem-solving, able to break down problems into actionable solution(s)Demonstrate good data visualisation and experience using its tools (e.g. Tableau, Data Studio)Keen learner, open to feedback and self-improvement