To ensures that culinary activities are aligned with the respective Business Strategy, and that the Hotel Actions have been implemented where appropriate.- Replaces the Executive Chef in his/her absence in representing the Food and Beverage function on the hotel's Executive Committee.- Assists in overseeing the preparation and update of individual Standard Operations Procedures.- Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.- Ensures the smooth operation of the Culinary Departments in the absence of the Executive Chef.- Ensures that all guest contact culinary employees deliver and provide exceptional guest service at all times.- Ensures that employees also provide excellent service to internal customers in other departments as appropriate.- Spends time in culinary areas observing employee-guest/employee-internal customer interaction, working through Heads of Department to coach employees as necessary.- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.- Maintains positive guest and colleague interactions with good working relationships.- Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.- Ensures that each profit centre (e.g. Outlet, Banquets) is operated in line with maximising profit while delivering expectations of the guests.- Ensures that each cost centre (e.g. Stewarding) operates with the lowest possible cost structure while also delivering expectations to the guest.- Assists in the preparation of the Annual Business Plan for Food and Beverage.- Assists in monthly reforecast, involving the respective Heads of Department as appropriate.- Assists in proactively managing costs based on key performance indicators, working through the respective Heads of Department as appropriate.- Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to.**Job Types**: Full-time, PermanentPay: RM1,437.36 - RM5,509.02 per monthSchedule:- Day shift- Monday to Friday
