The **Depot Team Lead **will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.**_Essential Duties and Responsibilities_**Customer Service Management- Maintain good working relationships- Co-ordination, discussion, and communication- Assist to keep performance and meet the target- Problem shooting and ImprovementStakeholder Management- Manage parcel processing and delivery process efficiently within company delivery depot- Plan sorting and courier zone assignments- Deliver parcels to customers within the delivery depot coverage area and cutoff time- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations- Monitor the daily in scan and out scan of shipments- Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly- Conduct daily staff briefings, including communication regarding any operational changes, route changes, etc- Check and hand over delivery sheets to the delivery staff or through mobile apps.- Ensure safe, timely, and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs, etc- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution- On a daily basis recheck exceptions of the previous day and ensure follow up of the same- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.- Handle security exceptions in the Depot along with the security team- Conduct regular audits of deliveries and status updates to ensure the correctness of information flow to clients- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA- Ensure daily update, allocation, and collection of OTM machines for deliveries- Collect COD cash collected by the delivery staff, cross-check the same with the delivery sheet and deposit into the company bank account- Monitor performance of staff in the Depot and ensure conduct of training for regular PDAs, etc. in line with the training programs designed centrally- Ensure adequate manning in terms of full-time PDAs etc- Generate and maintain MIS related to the Depot- Special Request handling as appropriated- Keep and organize working documents in tidiness and easy to use- Ensure a safe and secure workplace and environment.Team Management- Provide direction, guidance, and support to employees to help them discharge their duties effectively- Motivate, train, coach, and support new and existing employees to deliver high service level to customers**Desired Skills / Qualifications**- **1 - 3 years operations experience, preferably within transportation or logistics industry**:- **Good knowledge of courier / express shipment management and delivery process flow**:- **People management experience as a team leader or supervisor****Job Types**: Full-time, Contract**Salary**: RM2,500.00 - RM3,200.00 per monthSchedule:- Monday to Friday- Weekend jobs**Education**:- STM/STPM (preferred)**Experience**:- Delivery Management: 1 year (preferred)- Transport Operation: 1 year (preferred)
