Job DescriptionAs a Desktop Support Executive, you'll play a vital role in ensuring the smooth operation of our IT services. Get ready for a dynamic role where you'll tackle challenges head-on and work alongside a team of passionate professionals. It's an opportunity to dive into the world of tech support, where your skills and dedication will help keep our systems running seamlessly.Functional ResponsibilityDive into the daily operations, ensuring a seamless flow of IT services.Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.Execute tasks with precision and speed, keeping operations on the fast track.Collaborate with internal teams to orchestrate a symphony of IT support and integration.Role ResponsibilityMake sure smooth running of daily operation.Provide IT operational support and guidance to user.Uphold the standards, ensuring every operation aligns with company policies and procedures.Functional DutiesManage equipment inventory to ensure organization and accessibility.Deploy and set up equipment efficiently to meet operational needs.Provide timely resolutions and effective workarounds for IT challenges.Follow up on tickets to ensure all issues are addressed within established timelines.Maintain accurate records of assets and ensure proper documentation.Ensure tools are well-maintained and ready for use.Implement improvement plans with attention to detail and precision.Be prepared for occasional travel or relocation as required.Tackle ad-hoc tasks with enthusiasm and dedication.Role DutiesProvide guidance and support to users facing technical difficulties.Ensure all operations adhere to company standards and protocols.Foster collaboration with other teams and professionals.Contribute to the knowledge base and SOP development.Participate in improvement initiatives to enhance efficiency and effectiveness.RequirementAt least 1 year of experience in IT, ideally in Desktop Support.Must be flexible to travel to other AirAsia office - 30% (example: Penang office)Strong technical background and problem-solving skills.Detail-oriented and well-organized.Ability to work well under pressure and independently.Effective customer management skill.We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.
