As a Desktop Support Executive, you'll play a vital role in ensuring the smooth operation of our IT services. Get ready for a dynamic role where you'll tackle challenges head-on and work alongside a team of passionate professionals. It's an opportunity to dive into the world of tech support, where your skills and dedication will help keep our systems running seamlessly.**Functional Responsibility**- Dive into the daily operations, ensuring a seamless flow of IT services.- Thrive on the challenge of prioritizing and escalating incidents to drive swift resolutions.- Execute tasks with precision and speed, keeping operations on the fast track.- Collaborate with internal teams to orchestrate a symphony of IT support and integration.**Role Responsibility**- Make sure smooth running of daily operation.- Provide IT operational support and guidance to user.- Uphold the standards, ensuring every operation aligns with company policies and procedures.**Functional Duties**- Manage equipment inventory to ensure organization and accessibility.- Deploy and set up equipment efficiently to meet operational needs.- Provide timely resolutions and effective workarounds for IT challenges.- Follow up on tickets to ensure all issues are addressed within established timelines.- Maintain accurate records of assets and ensure proper documentation.- Ensure tools are well-maintained and ready for use.- Implement improvement plans with attention to detail and precision.- Be prepared for occasional travel or relocation as required.- Tackle ad-hoc tasks with enthusiasm and dedication.**Role Duties**- Provide guidance and support to users facing technical difficulties.- Ensure all operations adhere to company standards and protocols.- Foster collaboration with other teams and professionals.- Contribute to the knowledge base and SOP development.- Participate in improvement initiatives to enhance efficiency and effectiveness.**Requirement**- At least 1 year of experience in IT, ideally in Desktop Support.- Must be flexible to travel to other AirAsia office - 30% (example: Penang office)- Strong technical background and problem-solving skills.- Detail-oriented and well-organized.- Ability to work well under pressure and independently.- Effective customer management skill.**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
