Duty Manager in a hypermarket encompasses various responsibilities aimed at ensuring smooth operations, customer satisfaction, and efficient management of resources.**Store Operations Management**:- Oversee daily operations to ensure the hypermarket runs smoothly.- Monitor and manage inventory levels, ensuring adequate stock availability while minimizing excess inventory.- Coordinate with various departments such as sales, logistics, and administration to ensure cohesive functioning.- **Customer Service**:- Ensure high levels of customer satisfaction by promptly addressing any customer concerns or complaints.- Train and supervise staff in providing excellent customer service.- Implement strategies to enhance the overall shopping experience for customers.- **Staff Supervision and Training**:- Supervise and schedule staff, including cashiers, sales associates, and floor personnel.- Provide training and guidance to employees to ensure they understand their roles and responsibilities.- Conduct performance evaluations and provide feedback to improve employee performance.- **Security and Safety**:- Implement security measures to prevent theft, vandalism, and other security threats.- Ensure compliance with safety regulations and protocols to maintain a safe environment for customers and staff.- Conduct regular safety inspections and address any hazards or issues promptly.- **Financial Management**:- Monitor sales performance and financial metrics to identify areas for improvement and optimize profitability.- Prepare and analyze sales reports, budgets, and forecasts.- Implement cost-saving measures and strategies to improve financial efficiency.- **Promotions and Marketing**:- Plan and coordinate promotional activities and marketing campaigns to drive sales and attract customers.- Collaborate with marketing teams to develop strategies for increasing foot traffic and enhancing brand visibility.- Monitor the effectiveness of promotions and adjust strategies as needed.- **Compliance and Regulations**:- Ensure compliance with relevant laws, regulations, and company policies.- Stay updated on industry trends, market dynamics, and regulatory changes affecting the hypermarket industry.- Implement procedures to ensure adherence to legal and regulatory requirements.- **Problem Solving and Decision Making**:- Address operational challenges and resolve issues that arise during daily operations.- Make informed decisions to optimize processes, improve efficiency, and enhance customer satisfaction.- Act decisively in emergency situations or crisis scenarios to minimize disruptions and ensure safety.- **Communication and Collaboration**:- Maintain effective communication channels with staff, management, and other stakeholders.- Collaborate with other departments or external partners to coordinate activities and achieve common goals.- Foster a positive work environment based on teamwork, open communication, and mutual respect.- **Continuous Improvement**:- Identify areas for improvement in processes, procedures, and customer service standards.- Implement initiatives to enhance efficiency, productivity, and overall performance.- Encourage a culture of continuous learning and development among staff members.**Job Types**: Full-time, Permanent**Salary**: RM5,000.00 - RM5,800.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Day shift- Monday to FridaySupplemental pay types:- Yearly bonus
