E-Commerce & Customer Lead

**About us**A modern fragrance studio established in 2016 known for our home fragrance products. We produce scented candles and diffusers at our studio in Petaling Jaya. At Lilin+Co, we aim to do things differently. We are always looking for ways to work smarter, more efficient and faster. We take pride in our craft, our unwavering commitment to quality and being at the forefront of innovative, unique products..Our work environment includes:- Modern office setting- Regular social events- Casual work attire- Young and dynamic team- Flexible work arrangement- Creative and innovativeLocation: PJEvery Monday - Friday, 10am - 7pmThis is a long-term role.Minimum 1-2 years of experience in relevant field.**Job Description**:Oversee all e-commerce platforms (Shopify, Lazada, Shopee, Grabmart, Tik Tok)Manage online order fulfillments daily and liaise with shipping partnersRespond to customer enquiries onlineTrain retail staff to deliver a positive experience to customersService walk-in customers and introduce them to Lilin+Co's products and offeringsAble to problem solve and work independentlyPay: From RM3,500.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Day shiftExpected Start Date: 05/30/2024