E-Commerce Customer Service

1.Reply messages / provide solution to customer /arrange pickup.3.Assist and manage in product management such as upload of all existing and new products, images, descriptions and conduct market research to E-Commerce marketplaces (eg. Shopee / TIKTOK /Facebook/Instagram etc.)4.Patiently sever online customer, provide quality and comfortable service5.Responsible for daily sales operations, including campaign, logistic management, product page optimization, keywords optimization, and business flow optimization.6.assist in content creating session for TIKTOK and SHOPEE7.Assist in order processing, documentation and delivery Clerical and administration support to platform.8.livechat9.Locate products, check stock availability, arrange collection/ delivery and process exchanges (include store exchanges)10.Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, gift registry etc11.Facilitate root-cause investigation, providing status updates, follow-through on corrective actions and any other customer queries.12.To perform other admin job as requested13.Carry out any other responsibilities as and when assigned by superior14.Able to adapt quickly on a fast paced environment. Passionate & quick in learning new tools to improve own's efficiency in managing daily tasks.- Have self-discipline and independence.- able to work under pressure and complete task on time- can speak /write in english and bahasa.any inquiry please whatapps : 0122028615 (cris)**Salary**: RM1,500.00 - RM2,500.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- On call- Weekend jobsSupplemental pay types:- Overtime pay- Performance bonus- Yearly bonusAbility to commute/relocate:- Teluk Intan: Reliably commute or planning to relocate before starting work (required)