E-Commerce Customer Service - Shopee

Responsibilities:
• Handle customer inquiries, issues and feedback (eg. Cancellation order and return problem)
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers' requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Be the voice of customers to provide feedback to the company.
• Analyze customer experience reports and insights and come up with improvement suggestions and initiatives.
• To be able to restore issues by providing service recovery to the customers.
• Edit and Update every sold item description
• Prepare the products form which need to be promoted