**To manage the B2C E-commerce operations for ROYCE' in order to maximise commercial performance whilst providing the best customer experience at all stages of the customer journey.****Responsible for all sales support activities to cater for development of ROYCE' business, namely Open-to-Buy planning, sales analysis, merchandising mix as well as promotions.****You are required to enroll the job responsibilities includes**:**Sales & Orders**- Develop eCommerce sales strategies to meet revenue and growth targets- Process daily sales orders- Handle day-to-day activity and operations- Liaise with warehouse on delivery arrangements for confirmed orders- Create invoice for e-store for stock management**Website Management**- Administering web merchandising to accomplish the company target- Inspect landing pages, product information, checkout options, and all other pertinent website-related systems to ensure the visual appeal, accuracy, and ease of use- Improve user experience (UX), user interface (UI) and develop brand loyalty- Monitor website traffic and customer reviews to gauge responses to site updates- Execute ad campaigns on search engines and other websites and research and implement the latest digital marketing strategies using social media- Execute SEO to increase the online presence of our website**Handle Customers Enquiries and Complaints**- Social Media: Facebook & Instagram- WhatsApp: Phone & Messaging**Job Requirements**:- Demonstrable experience as an E-Commerce Specialist- Understanding and experience in, UX, UI, Adobe Photoshop, InDesign and Google Analytics- Knowledge of digital marketing channels such as PPC ,SEO, Social Media Display and affiliate marketing channels- High experience with proven track record of handling e-commerce platforms such as **Shopify, Shopee** and **Lazada**:- Knowledge of Attribution modelling, website speed optimization, A/B testing, conversion management, sales journey optimization, traffic analysis and reporting tools.- Required language(s): English,Bahasa Malaysia- Superb data analysis and report writing abilities.**How this career will benefit you?**- Opportunities for career advancement within the company.- Very attractive salaries that commensurate with work experience.- Vast experience and exposure on retail industry.**Job Type**: Permanent**Salary**: RM4,500.00 - RM6,500.00 per month**Benefits**:- Free parking- Health insurance- Maternity leave- Opportunities for promotionSchedule:- Monday to FridaySupplemental pay types:- Yearly bonusApplication Question(s):- What is your expected salary?**Experience**:- Shopify: 3 years (required)
