**JOB DESCRIPTION**- **Providing On-Site Services**:- Conducting mental health assessments through interviews, conversations, and evaluations.- Employing appropriate testing methods to evaluate clients' mental health and overall well-being.- **Work Scope Includes, but is Not Limited to**:- Conducting face-to-face counselling sessions, structured telephone counselling sessions, group counselling sessions, relationship counselling sessions and relevant workshop, training and administration, reporting and documentation and crisis management. Facilitating relevant workshops, training sessions, and crisis management activities.- Organizing wellness group sessions and maintaining daily/weekly/monthly event wellness calendars, presentations, reports, and materials in collaboration with the Team Wellness Lead.- Conducting team check-ins as needed.- Offering positive assistance and information to callers based on their needs.- Developing action plans for problem resolution, including crisis situations.- Educating patients on effective coping strategies and stress-management techniques.- Conducting assessments and coordinating referral options.- Managing 24/7 hotline calls and providing necessary Professional First Aid (PFA) support.- Maintaining confidential customer and client records in accordance with professional ethics and codes of practice.- Generating monthly reports, submitting case notes within 24 hours SLA, and performing ad hoc duties as required for the project.- Participating in weekly meetings, reporting, and supervision sessions with both clients and the team.- **Preparing, Arranging, and Conducting Mental or Psychological Events**:- Organizing onsite or virtual events requested by the client.- **Monitoring and Responding to Emergency Cases**:- Being vigilant and responsive to emergency situations.- **Standby Duty**:- Being available during holidays or off days in case of client or Solace emergencies.- **Punctuality Standard (KPI)**:- Demonstrating punctuality in all scheduled wellness sessions.- **Team Collaboration**:- Maintaining a team spirit and being available to support the team as needed.**Requirements/Qualifications**:- Must possess at least master's degree in counselling, Psychology, or relevant fields with at least 3 years of experience.- Proficiency in oral and written communication skills in the English language.- Fluency in additional languages is advantageous.- Strong organizational skills with attention to detail.- Effective time-management abilities to ensure timely session organization.- Capability to multitask, including tasks such as reporting.- Knowledge of the diagnosis and treatment of mental health disorders.- Demonstrated ability to display empathy and handle clients with patience.- Confidence and trustworthiness in maintaining ethical standards and confidentiality of client details.- Familiarity with current developments and research in mental health, with a focus on teenagers and families considered a plus.- Flexibility to work both collaboratively within a team and independently.- Hybrid working conditions. To be physically present at the client's office and onsite as required, on a weekly basis or as requested.- Registered membership with the Lembaga Kaunselor Malaysia with a valid and active practicing license.**Important Note**:- Contractual position for 1 year and will be renewed upon project confirmation.- Able to work on rotational shift as per below.- 7am - 4pm- 9am - 6pm- Must be able to start immediately.Pay: Up to RM3,500.00 per monthSchedule:- Monday to FridayApplication Question(s):- Are you able to start immediately or do you need any notice period, please state how long is the notice period?**Experience**:- Counseling: 3 years (preferred)**Language**:- Are you proficient in English? (preferred)License/Certification:- Do you have an LKM license? (preferred)**Location**:- Bayan Lepas (preferred)Willingness to travel:- 100% (preferred)
