Responsible for overseeing both engineering and service departments within the company. This role involves managing technical projects, ensuring high-quality service delivery, and fostering a culture of innovation and excellence.
Key Responsibilities: 1.Lead and manage the engineering and service teams to ensure effective performance and achievement of departmental goals.
2.Develop and implement strategic plans for both departments to support overall business objectives.
3.Coordinate engineering projects from inception to completion, ensuring adherence to timelines, budgets, and quality standards.
4.Collaborate with cross-functional teams, including sales, marketing, and product development, to support product launches and customer engagements.
5.Oversee service operations, including installation, maintenance, and repair services, to ensure customer satisfaction and retention.
6.Establish and maintain service level agreements (SLAs) with clients, and monitor performance against agreed-upon metrics.
7.Provide technical expertise and support to both internal teams and external clients.
8.Drive continuous improvement initiatives to optimize processes, increase efficiency, and reduce costs.
9.Ensure compliance with relevant regulations, standards, and best practices in engineering and service operations.
10.?Manage departmental budgets, resource allocation, and procurement activities.
Requirements: • Bachelor's degree in Engineering, or related field.
• Proven experience in engineering and service management roles, with a strong track record.
• Technical expertise in engineering principles, with a focus on electrical.
• Experience in managing service operations, including field service teams and customer support functions.
• Strong leadership and management skills, with the ability to inspire and motivate teams
• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinker with the ability to develop and implement plans to drive business growth and operational excellence.
• Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in project management tools and techniques.
• Willingness to travel as needed to meet clients, support field operations, and attend industry events.
Additional Qualifications: • Professional certifications in engineering or management are a plus.
• Experience in the relevant industry or sector is desirable.
• Familiarity with relevant regulations and standards in the engineering and service fields.
Electrical, Service Management, Management, Interpersonal, Communication, Negotiation, Project Management, Standards, Engineering, Analytical, Leadership
