Enterprise Customer Support Unit

Job Requirement:

KEY ACCOUNTABILITIES
Provide quality customer support (24/7) through Voice and Digital channels for our customers.
Obtain and evaluate all relevant information to handle product and service inquiries.
Keep records of customer interactions and transactions
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle complaints, and provide appropriate solutions and alternatives within the time limits.
Take extra mile to engage customers.
To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).

BASIC REQUIREMENTS

Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
Required language (s): English & Bahasa Malaysia, preferred with Mandarin
Applicants should be Malaysians citizens
Good interpersonal and communication skills; with the ability to write and converse well in English & Bahasa Malaysia.
With min 1 year Contact Centre experience with good telephone etiquette and knowledge in the telecommunication industry (products/services) is an added advantage.
Flexible with shift environment (8am-12am shift schedule, 7 days a week, 5-on 2-off work schedule)
Excellent verbal/written communication skills in both English and Malay languages.
Ability to communicate results to management and in a fast paced environment.
Able to start work immediately.