Our high growth and leadership position in the renewable energy business offers outstanding opportunities to individuals seeking an exciting work environment in one of the most important industries for the 21st century. First Solar is a leader in the development and manufacturing of thin film solar modules used in grid-connected solar power plants, as well as a provider of complete solar generation solutions for U.S. utilities. Our culture is one where teamwork, continuous improvement, achievement of results, and environmental responsibility are core values. We are seeking new associates who are motivated to contribute their talents to making cost-effective solar energy an important part of the world’s energy mix.
Primary Job Functions:
Basic Job Functions:
Primary function is to serve as ERP Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements and testing on the change requests (CR) and projects as needed.
Experience:
Minimum 2 years of related work experience in the related field
Education:
Associates Degree, Diploma or Bachelor’s degree in Supply Chain Mgmt in the areas of Production Operations, Logistics, Purchasing, Inventory Control, Warehouse Mgmt or Computer Science/Information Technology or equivalent
Required Skills:
Basic knowledge of ERP solutions, preffered Oracle ERP, in the areas of Production Operations, Logistics, Purchasing, Inventory Control Mgmt. or Warehouse Mgmt.
Basic understanding of Supply Chain Mgmt. and best practices
Working knowledge of ticketing system such as ServiceNow, Remedy or equivalent
Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
Good command of spoken and written English
Demonstrated ability to communicate effectively with end users and team members
Document processes, specifications, working instruction and solutions to drive the creation of support knowledge base system
Ability to train end users
Ability to work with functional departments and consultants effectively
Ability to test the change request
Proven interpersonal and team player skills with multi-national locations
Ability to work with global customer base. Need to be available to work in various time zones such as Americas, APAC and EMEA as needed
Basic profiency in MS Office – VISIO, Excel (pivot table, charting, macros)
