Job ID: ETMY004 Job Position: Supply Chain Logistic ad Fulfillment Specialist Industry: E-commerce Salary Package: RM4,000 - RM5,000 Working Location: Kuala Lumpur, Malaysia Working Days: 5 Working Hour: 9am-6pm Benefits: AL 10 days, MC 14 days, GE medical insurance, Team Building, Birthday benefit, Monthly OKR incentive Job Scope: Logistics & Fulfillment Operations -Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling -Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target, -Work cross functional teams aligning the business needs for operational planning with cost effectiveness, -Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the time frame, -In charge fulfillment related troubleshooting to ensure the operations running smoothly, -Manage logistics operations for cross border transportation, local delivery, and customs clearances, -Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy, -Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures, -Keep track of KPI performance and identify KPI deviations for corrective actions, -Responsible for overall performance evaluations for platform enabler partner programs Operational Excellence & Project Management -Lead weekly operational reporting for local & regional business reviews, -Assist monthly business review with all 3PL service providers, -Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality, -Ensure all associated cost items are managed within approved budget, -Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy, -Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.) -Assist on identifying potential 3PL partners (warehousing, last mile service providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations. -Perform other job-related functions when required. Requirements: -Graduate from Malaysia Top 10 University or QS Top 200 -Cannot graduate more than 4 years -Strong in analytical and problem-solving, -Knowledge of OMS and WMS, -Results driven and self-motivated with the tenacity to perform in a fast-paced environment. -High moral standards and personal qualities of integrity, credibility, commitment to the business, -Excellent communication skills both in English and Mandarin, -Based in residential country, able to travel around the regions (SEA & CN)
