JOB PURPOSE The Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.
Please note that this would be under one year fixed term contract ( renewable or converted to Full Time based on the performance) AREAS OF RESPONSIBILITIES Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative and comprehensive services. Act as first point of reference for, and manage student administration enquiries from students, staff, alumni and members of the public and provide timely and accurate responses. Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service on over-the-counter enquiries and via online platform, request & collection, application processing & back office work, manage email & phone enquiries etc. Monitor and ensure timely processing of applications via online services provided by Campus Central. Maintenance of Campus Central Portal, ensuring information relevance to students through timely updates. Maintain orderliness and cleanliness of the counter areas through good organisation and planning skills Actively participate in the service performance management process and development / improvement initiatives. Actively participate in staff development / training and team discussions on the continuous improvement and development of services and procedures. MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.
RELATED EXPERIENCE Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES) Good understanding and ability to create an uplifting customer service culture Ability to work collaboratively in a team based work environment. Ability to communicate with customers, colleagues, business contacts in a courteous and professional manner Creative, resourceful and customer focused Possess a good command of English. Ability to converse in Mandarin will be an added advantage. Good communication, report writing and presentation skills Good planning and coordinating skills Ability to perform consistently under the pressure of deadlines Knowledge of and skills in using computer software e.g. Microsoft software applications Ability to work independently in a fast-paced and challenging environment COMPETENCIES (BEHAVIOURAL) Matured and self-motivated Dynamic with initiative Good team player Professional appearance and good working attitude Pro-active and results oriented with a drive to succeed and achieve goals People oriented with warm and cheerful personality A strong sense of responsibility
Customer Service, Presentation, Planning, Coordinating, Administration, Computer Software, Communication, Report Writing
