Executive - Personal Financial Services Telemarketing (Quality Assurance)

Description Functional Perform sales validation ranging from pre-vetting to calls validation to ensure applications are within guidelines and controls and conduct KYC calls.Administer applications by type of products to route to next processing and evaluation department.Perform reconciliation and sales application status update through front-end-system.Perform sample checks for RCSA, CSA and other Compliance controls.Maintain good housekeeping and assist with other matter related to safety and health.Organizational Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance.Respect the HLB culture & take an active role in the communities.QualificationDiploma or SPM/STPM with at least 1 year experience.Good communication and interpersonal skills.Knowledge in MS Office tools.1 – 2 years in administration field, preferably in sales support environment.Multi-lingual and good communication skill.Able to work under pressure, aggressive and result-orientated.Able to work independently with minimum supervision.Able to tolerate with long working hours.