Singapore Express Claims Adjuster Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. About the role What you need to know: To provide high quality claims services to customers by interacting with providers, internal and external clients and other stakeholders across different communication channels such as telephone, e-mail, post and other means of communication available at the time. Accountabilities for the role: Respond to policyholders' enquiries offering appropriate solutions and information Handle calls and casework for services such as lost luggage, lost documents, legal and medical referrals Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors Schedule and make follow-up call on complex cases to customers Liaise with vendors, involved third parties and family members during active cases Enter all case-related documentation into the relevant systems Manage email enquiries from customers. What we are looking for; Requirement Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field. Singapore College of Insurance Certification in General Insurance holder preferred At least 1 year(s) of working experience in the related field is required for this position. Demonstrated customer service experience Ability to reason and solve complex problems Excellent interpersonal, telephone and computer skills Self-motivated and able to work under pressure with a high level of responsibility. Effective time management to be able to multi-task, priorities to meet varying tasks and deadlines and delegate. Solutions-focused, proactive, use initiative to improve function/processes and problem solve. Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. Knowledge of coaching and mentoring techniques to be able to develop and support others on a day-to-day basis. To work with integrity independently or as part of a team to achieve personal and business objectives. Good numeracy, literacy and attention to detail. Highly effective communicator in English, both verbal and written. Previous experience in the insurance industry, hospitality services or customer service are desirable. Working hours: 5 working days (Monday – Friday), 08.30am – 05.30pm PH: Observe Singapore Public Holiday We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to ****** . Functional Area: CL - Claims Estimated Travel Percentage (%): Up to 25% Relocation Provided: No AIG Travel Assist Malaysia Sdn Bhd
