Were you the natural leader among your friends, always orchestrating gatherings and ensuring everyone had a memorable time? Hotel De'La Ferns in Cameron Highlands is seeking an Asst F&B Supervisor who can bring that same level of leadership and finesse to our dining experiences. Join us and lead a team in creating moments of culinary delight!**Company Overview**:Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.**Key Responsibilities**:- **Service Coordination**:- Assist in supervise under F&B Manager and coordinate the activities of the F&B team during service hours.- Ensure seamless and efficient service to meet and exceed guest expectations.- **Guest Interaction**:- Interact with guests to understand their preferences and provide recommendations.- Address any guest concerns or special requests promptly and professionally.- **Menu Familiarity**:- Have a comprehensive understanding of the menu offerings and be able to guide both guests and staff.- **Staff Training and Development**:- Conduct training sessions to enhance the skills and knowledge of F&B staff alongside F&B Manager- Provide ongoing coaching and performance feedback to the team.- **Banquet and Event Management**:- Oversee the setup and service for banquets and special events hosted at the hotel.- Ensure all aspects of the event run smoothly, from food service to guest satisfaction.- **Inventory Management**:- Monitor and manage inventory levels for F&B supplies and amenities.- Coordinate with relevant departments to restock supplies as needed.**What You Will Need to Succeed in This Role**:- **Previous Experience in F&B Service**:- Proven experience in a similar role, demonstrating leadership and supervisory abilities. Familiarity with IDB PoS system is additional advantage- **Excellent Communication Skills**:- Ability to communicate effectively with guests and colleagues, creating a welcoming and informative atmosphere.- **Team Leadership and Motivation**:- Strong leadership skills with the ability to motivate and guide a team to success.- **Menu Knowledge**:- Thorough understanding of the menu offerings, including ingredients and preparation methods.- **Languages**:- Proficiency in English and Malay is a requirement. Knowledge of Tamil and Chinese is an advantageous bonus.- **Problem-Solving Abilities**:- Skill in addressing guest concerns or operational challenges promptly and effectively.- **Adaptability and Quick Thinking**:- Capacity to handle unexpected situations with composure and find suitable solutions.Pay: From RM1,800.00 per monthSchedule:- Day shift- Evening shift- Holidays**Experience**:- Server: 1 year (preferred)
