**Scope**:The Repair Specialist shall manage the repair tracking for the unserviceable parts sent out to suppliers' repair stations.**Key responsibilities**:- Management of open repair orders dispatched from various warehouses located worldwide to Suppliers based in Asia, Europe and USA- In charge of a portfolio of Suppliers through daily follow-ups, regular conference calls, weekly reviews, and on site Suppliers visits- Control that the Suppliers are able to return the units within the agreed timeframe; analyse reasons of delays if any, and propose process improvements where required- Review and validate/challenge quotations received from the Suppliers, and ensure the contract terms are respected- Review and validate/reject Standard Exchange, Advance Standard Exchange and Loan offers- Manage quarantines on parts returned from shop when applicable, analyse and report recurrent issues- Accurately update the data into the IT systems commonly used within FHS- Provide precise information on the parts status and statistics of operational events to stakeholders, based on your Suppliers portfolio- Prioritize AOG and Critical customer's requests attributed to your Repair Orders- Engage and coordinate with the other FHS functions whenever necessary- Monitor and mentor the subcontractors supporting our daily administrative tasks- Upkeep and live by Airbus Values, Leadership Model and Code of Conduct.**Minimum Education**:Diploma/Advanced/Higher/Graduate Diploma/Bachelor's Degree**Minimum Experience**:2 Years in Aviation Industry (Purchasing, Component Repair, Supplier Management or Customer Service)**Other skills and qualifications**:- Time management, well organized- Able to work with autonomy- Strong communication skills- Team work, team spirit- Solid negotiation skills- Fluent in English (spoken and written)This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.**Company**:Airbus Customer Services Sdn Bhd**Employment Type**:Agency / Temporary**Experience Level**:Professional**Job Family**:Customer Account and Service ManagementAt Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
