What success looks like in this role: Provides end user support including VIP support for software and hardware on desktops, laptops and mobile equipment.Installs, maintains, troubleshoots and repairs PCs, MAC and associated software.Maintains a high degree of professionalism in actions, demeanor and dress.Ensures high customer satisfaction throughout the service delivery transaction.Takes responsibility and follow-up services and problem escalation.Administration of service tickets (ServiceNow).Adherence to the given service parameters incl. timely and accurate reporting.Provide printer error diag. and OEM B&F warranty repair process ownership.Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.Proactive, adaptable, and a team player#LI-AP1You will be successful in this role if you have:High School diploma requiredHave Cisco/Juniper certifications (minimum CCNA preferable but not mandatory)Have a good understanding of IP networking fundamentals and routing protocolsHave problem-solving skills on basic network issuesHave experience in installation and de-installation project of network equipment (CISCO preferred)3-8 years of total work experience in network related fieldsMinimum 2+ years of experience in desk side support required.Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficialGood understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).Working knowledge of Conferencing/Audio Visual TechnologyBasic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and PrintersAssistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.Strong interpersonal and communication skills and ability to work with cross-functional teams, customers, and external vendorsGood English skills in speaking and in writingExcellent analytical, communication and customer service skills required.Be trustworthy and maintain confidentialityClient and/or governmental clearance may also be requiredValid driver's license with reliable vehicle and appropriate insurance (if driving required for position).High level of initiative, customer focus and solving problem attitudeExcellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident mannerUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
