Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.Job Summary & ResponsibilitiesTo apply professional preventive maintenance and repairtechniques to the Company's products in the field.Demonstrate exceptional customer satisfactionmethodologies.In chargefor installation, field upgrades andtroubleshooting by providing either on-site or phone supports to customerand direct contact withcustomer personnel.Remain the accuracy of the records and reports in the internal systems, such as Oracle.Assist customer to complete the installation preparation, for instant the 1:1 template,installation Gantt chart and Move-in.Complete a tool installation independently and provide daily update to customer andinternal group.Update issue tracking, and execute the actions suggested by Sr. FSE / Principle / HQTPS.Perform regular PM and corrective maintenance at customer site.Provide training to customer, including theory, subsystem, and basic maintenance.Working with FAE to ensure the tool qualification and expedite the production release.Carry and turn on cell phone and be able to reach during on duty period.Time shift, work after hour and overseas support are required based on the necessity ofbusiness operation.Travels by car or commercial transportation to customer facility.Communicate with Senior FSE & FAE / Principle / HQ TPS to obtain particularsupport, such as join meeting, conference call, and etc.Tracking escalated issue as required.Working with FAE and supervisor to pursue tool acceptance (Sign-off) from customer andinitiate final payment processes.QualificationsRequired Experience and Education:• Requires a minimum of 5 years of related experience• Bachelor's degreeOnto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.BenefitsOnto Innovation believes that our employees are our most important assets., For this reason, we offer a comprehensive benefits and rewards programs to help protect your welfare and financial security., Physical HealthOnto Innovation provides comprehensive health benefits to support you and your family while also promoting wellness., Financial HealthOnto Innovation makes it easy to save for retirement and provide a level of financial security as you and your family look to the future. We offer retirement savings and employee stock purchase to help you ensure your financial security., Wellbeing HealthWe provide generous time-off benefits that acknowledge the family needs and lifestyle of our diverse workforce., Career GrowthAt Onto Innovation, we believe our success as a business is dependent upon the skills, knowledge, talents, energy and dedication of our employees. We take pride in providing a work environment that encourages you to develop professionally. We offer a host of opportunities to help you learn, develop, and become Onto Innovation ambassadors and our best recruiters!, Community ConnectionsOnto Innovation understands we all benefit from a healthy community. Whether through our Employee Giving Matching Program or site-specific programs for local communities, we encourage you to be an active participant in your home community., Check us out on our socialsBegin your journey with Onto Innovation by staying up to date with our latest news, events, stories and more.,
