**Job***: Operations**Primary Location***: Asia-Malaysia-Bukit Jalil KL**Schedule***: Full-time**Employee Status***: Permanent**Posting Date***: 26/Jun/2023, 4:35:40 AM**Unposting Date***: Ongoing**Role Responsibilities****JOB SUMMARY**Manage the team, providing steer, growth and development- Be an SME on the below processes and lead strategic change for improvement and innovation.**RESPONSIBILITIES*****Strategy**- Learn the Sales Business and develop into being a key contributing member of the Sales Business.- Be a role model for the team, driving the grwth and development of the team as well as improving the service level and process efficiency***Business**- Client onboarding and servicing covering- Enabling FM clients to access and execute on various internal (SCB) and external electronic platforms- Maintenance of client static data, pricing, risk, credit, limits, permissions- Providing timely client training and demos for clients using SC Markets, Flowbanker, and S2BMM- Providing pre & post execution servicing to clients- Troubleshooting a wide spectrum of client issues- Liasing with the various Technology Support teams and eCommerce stakeholders for issue escalation- Capturing client feedback and translating enhancement requests to Tech and respective POs- Handle front line support for FM eCommerce activities across the Asia timezone as well as backing up other eCommerce regions when necessary- Develop robust processes for control and support, including SLAs and reporting- Close engagement with eCommerce team members and Regional / Global Head to align expectations and best practices- Backing up the core ECS team in providing pricing, risk and execution support to global sales and trading desks*****Processes**- Continuously improves business management efficiency by simplifying and standardizing operational processes and procedures.- Identifies and implements best practices in resources and processes, ensuring consistency and relevance to the business.- Identifies and drives opportunities to automate, especially in area of regular reporting.**People & Talent**- Nurture and develop the team*****Risk Management**- Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.**Governance**- Provide oversight on internal processes to ensure standardisation and performance accuracy.- Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.**Regulatory & Business Conduct**- Display exemplary conduct and live by the Group's Values and Code of Conduct.- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.**Key stakeholders**- Collaborates with the following stakeholders to achieve client and business objectives:- eCommerce team members globally- Partners in Production support, Tech, Product, COO- Sales and trading**Other Responsibilities**- As delegated by line management from time to time- Contribute and add value to the CCG Brand and community**QUALIFICATIONS****TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS**- Track record of serving clients with client support background in a high pressure environment- Excellent communication skills- Excellent troubleshooting skills- Prior exposure to eCommerce FX business with prior exposure to real-time trading systems, execution, and post-trade processesAble to show experience / proficiency:- Supporting customers from a wide international client base (institutional and corporate)- Working with processes (from a business support perspective)- Incident & crisis management- Client training- Issue prioritisation and resolution- Static data management- Change management- Handling client feedback- Fault tracking and remediation- Communicating with- Clients located across Asia, Middle East and Africa- Senior stakeholders in Trading and Sales- Technology Support and Development teams**About Standard Chartered**We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear
