Work Locations
:Hilton Kuala Lumpur Hotel
3 Jalan Stesen Sentral
Kuala Lumpur 50470
Hilton is the global leader in hospitality operating eighteen market leading brands. Malaysia is a key development market for Hilton with five hotels currently operating, expanding to 20 hotels by 2022 and further significant short term pipeline growth including Luxury, Upper Upscale, Upscale and Focused Service hotels across the country.
Hilton Kuala Lumpur is the award winning flagship hotel for Hilton Hotels and Resorts in South East Asia having secured multiple awards such as the World Hotel Awards 2019, World Luxury Hotel Awards 2019, Haute Grandeur Hotels Award 2019, Malaysia Tattler 2019 Best Restaurants and the Tripadvisor Luxury Hotels Award amongst others. Located in the prime area of KL Sentral - the main transportation hub of Kuala Lumpur, this hotel is renowned for luxury and style and outstanding food and beverage and event experiences.
What will I be doing?
A Food and Beverage Director is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
As a Food and Beverage Director, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. You will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Food and Beverage Outlet operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Recruit, manage, train and develop the Food and Beverage team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Food and Beverage Director, serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in relevant area
Passion for delivering exceptional levels of guest service
Knowledge of Japanese, Chinese, Western & Fine Dinning Sequence of service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
Schedule
: Full-time
Brand : Hilton Hotels & Resorts
Shift
: Full Availability
Job Level
: Director
Job
: Food and Beverage
