Fraud Analyst - National Scam Response Unit-(240000LE)DescriptionThis role works closely in an operations with the National Scam Response Centre ["NSRC"] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scam/fraudulent activities. Apply or work with the bank internal stakeholders to earmark of bank accounts in accordance with operational requirements.Coordinate with National Scam Response Centre ["NSRC"] to assist in verifying the account and transactions, tracking and recovering funds lost by our customers.Ensure that instructions to act on accounts and provision of banking information are supported by police orders and/or guidance by NSRC.Ensure proper daily operations in accordance with NSRC operational arrangement.Review the escalations received from respective business units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.Enhance market intelligence network by maintaining a working relationship with all industry members and law-enforcements to keep abreast of fraud management developments, threats and trends.To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.QualificationsUniversity Degree or equivalent preferred.3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.Have knowledge of the financial services industry, specifically in consumer and corporate banking.Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management and other necessary applications.Presents self in a confident and professional manner.Independent, resourceful and enthusiastic with a high sense of integrity.Good interpersonal skills.Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.Strong team player.Highly adaptable in an ever-evolving digital environment.Systematic approach with good organization and planning skills.Excellent written and communication skills with the ability to communicate at all levels.Relevant investigative skills – interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings – would be an added advantage.Willing to work on shift rotations which includes Weekends & Public Holidays
