**Primary Objective**- To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.**KEY RESPONSIBILITIES**1. Strategy and Planning:- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.- Conduct Investigation on reported fraud cases and conclude cases timely- Preparation / review fraud investigation documentation- Attending to PayNet daily / monthly reporting requirement- Identify fraudulent transactions and cancel them from further processing.- Perform recovery of funds for RHB and OFI victims.- Attend to OFS documentation review and remediation activity.- Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc).- Execute investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) under Group Retail Credit, fraud incidents.- Raise Suspicious Activity Report (SAR) for tampered document receive- Update of profiles with adverse / negative findings into Instinct Fraud Alert.- Compile documentation as evidence for confirm fraud cases.- Prepare of daily / monthly reports for management viewing.- Maintain a close working relationship and networking with industry members to keep abreast of development in the risk & fraud industry.- Involved in ORM Tools reporting within TAT (KRI, KCT, LDC related).- Prepare Qualitative Measurement reporting for BSCO action.- Share investigation findings to GRC for further action.- Any other task assigned by Supervisors, Circle Lead and CoE**Job Requirement**- Degree in Compliance field / Risk Management / Business Administration- Professional Accreditation:I) Chartered Banker (preferred)II) Certification in Regulatory Compliance (preferred)III) Certified Fraud Examiner (preferred)- 3 years' experience in banking operation, leadership management and internet banking compliance fields respectively.- 3 years' experience in self-service banking cybercrime investigation process.
