Front Office Agent (Based In The Philippines)

Job Description- Telemarketing and liaising with guest request and assists with Casino Ops function.- Assist players with booking reservations pertaining to guest entertainment, dining, and other services.- Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons.- Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.- Up-sell and cross-sell property amenities to guests' company-wide.- Provide excellent service consistent with the property's core service standards and brand attributes.- Proactively seek to provide refined luxury service ensuring guest satisfaction.Requirement- Ability to effectively communicate in English and Korean/Chinese, in both written and oral forms.- Fresh graduate is welcome to apply.- Basic knowledge of computer skill.- Willing to work on shifting schedules, including weekends and holidays.- Has excellent customer service.Additional RequirementGenderFemaleJob InformationIndustryHospitality / CateringEmploymentPermanentPosition LevelFresh/EntryWorking HourSHIFTINGLanguageEnglish, Mandarin